Kemeny’s Axiomatic Approach to Find Consensus Ranking in Tourist Satisfaction
نویسندگان
چکیده
The tourist satisfaction aims at measuring the customer satisfaction of a particular kind of service: tourism. In order to either detect the tourists satisfaction or point out the best possible alternatives to meet their needs, they have been asked to order a series of actions sorted by dimension. The collected data have been processed through an axiomatic vision introduced by Kemeny, because we consider ex-aequo well weighted choices instead of non-choices. Moreover a classical comparison with Borda methos is provided for the more interesting dimensions1.
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